Being a high-touch agency, Fix8 Media of Colorado is known industry-wide for delivering results and providing customers with outstanding customer service. As the company grew, so did their needs to maintain stellar services to their clients . As a part of their expansion efforts, the company was looking to improve the level and scope of support they were able to offer clients, while also continuing to drive revenue up. Another goal was reducing the amount of custom coding needed in their designs, in order to achieve clients’ aesthetic and functional objectives easily, quickly, and efficiently - a recurring obstacle they faced with their previous platform partner, Squarespace.
THE OPPORTUNITY
Fix8 Media needed to find a better solution to serve SMB clients big and small, across different verticals including entrepreneurs, artists, doctors, lawyers, nonprofits, real estate companies and more. With help tickets piling up, customers asking for more, and lack of access to live support it was clear the time had come for a major change. Moreover, Squarespace platform limitations required Fix8’s team to deploy custom code in order to resolve client problems which made growing at scale extremely challenging.
ENTER DUDA
After experimenting with various CMS platforms, the Fix8 Media team realized that Duda was built to meet all their needs, by design. Duda’s platform stability and highly advanced features such as the Dynamic Pages and Personalization, as well as our award-winning live customer support, were complete game-changers compared to other platforms.
Since switching to Duda, Fix8 has deployed over 100 websites (and counting!) — as well as migrated more than 700+ pages from Squarespace to the Duda platform. In doing so, Fix8 has seen a 25% increase in their annual recurring revenue and a 40% improvement in website performance test results compared to previous benchmarks. In addition, they have seen a substantial increase in site accessibility.
Fix8 Media was able to grow its business by offering top-performing websites, easy-to-use tools, and live customer support to their SMB clients. With constant platform improvements that include out-of-the-box SEO, performance boosting apps & widgets and vast resources for training and education, Fix8 Media team can confidently look to the future knowing that Duda will always meet their every need.
