We are looking for a Technical Support Specialist who will provide direct phone, chat and email support to our growing customer base of web designers and professionals.
If you are passionate about enabling customer success, have proven knowledge of HTML/CSS, JavaScript and API, and are a rock star at providing software support, then this is the perfect opportunity for you!
Your responsibilities will include:
- Becoming a product expert in order to efficiently respond to a high volume of technical support inquiries via chat, phone and email, while leveraging strong soft skills to make every interaction memorable and positive for the customer.
- Taking every customer interaction and turning it into an opportunity to learn from our customers and show the value of each Duda subscription
- Working collaboratively with sales and other departments to ensure conversion and seamless on-boarding of new customers
- Advocating for customers’ needs and contributing to our growing knowledge base of articles and education materials
As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.
You are the person we are looking for if you are:
- High level of English communication abilities: reading, writing and speaking.
- Experience writing and troubleshooting HTML/CSS, JavaScript and APIs and/or have a relevant technical degree.
- Customer oriented: you "own" the customer's problems and are able to solve inquiries effectively and efficiently while maintaining a strong relationship with the customer.
- Have genuine curiosity and passion for solving problems and making customers happy.
- Self-motivated, team-oriented, and focused on exceeding customer expectations.
- Experience providing exceptional customer support in a SaaS or technical software company - is a plus.
- Fluency in other commonly spoken languages amongst our customer base (French, Italian, German, Spanish, Portuguese) - is a plus.
- Available to work 5 days a week Monday to Friday (hybrid - 3 days from the office).
About Duda
Duda is the leading web design platform for professionals.
We serve all types of customers, from freelancers to digital agencies, all the way up to the largest hosting companies and SaaS platforms in the world!
Every Duda website is automatically optimized for Google PageSpeed and great out-of-the-box SEO - today, there are over 18M websites that are built by Duda’s platform, and counting.
Duda has partnered with some of the industry's biggest players, including TripAdvisor, GoDaddy, Thryv, Hibu, Tailor-Brands, Italiaonline, 1&1, Sensis, and many more!
Duda was founded by Itai Sadan and Amir Glatt in 2009 and now has almost 200 employees across 4 global offices: Tel-Aviv, Palo Alto, Colorado and Brazil.
